Remote support

Enterprise subscription required

This feature is available only if the firewall has a valid enterprise subscription.

The Enterprise subscription allows you to access the Nethesis remote support.

The remote support session will connect the firewall to a WindMill instance hosted by Nethesis at sos.nethesis.it. The firewall must be able to connect to the above host on port 1194 UDP. If port 1194 is closed, the system will try to fallback on port 443 TCP.

The remote support must be started and stopped by the firewall administrator. To start a session:

• access the Subscription page and go to the Remote support section

• click the Start session button

• copy the Session ID and share it with the support team

To terminate the session, click the End session button.